FAQ & Help
Here you will find frequently asked questions and the relevant answers on topics relating to Seewara. If your question is not listed, our customer service team will be happy to provide you with further assistance – Monday to Sunday from 6am to 10pm.
How to reach us
Do you have questions or need help? Talk to us: Monday to Sunday from 6 a.m. to 10 p.m.
How safe is SEEWARA®?
At SEEWARA®, we place the highest value on the security of your data while ensuring seamless collaboration between accountants and clients. Our platform offers a unique security architecture that allows documents to be exchanged, edited, and archived securely and efficiently, and exported seamlessly for further processing.
It is important for you and your company to know that an online platform uses the latest security technology and complies with the principles of information security and data protection.
SEEWARA GmbH goes one step further and adheres to the principles of ISO 27001 – the globally recognised certification for information and cyber security as part of an information security management system (ISMS).
Zero-knowledge encryption
SEEWARA relies on a zero-knowledge strategy to protect your data. Each client receives an individual document key that is only stored locally in their browser and is used to encrypt the documents.
This key must be securely exchanged with the accountant so that they can open the client’s documents.
Conversely, the accountant encrypts the uploaded documents with the client’s key to ensure that only the client has access to their data.
Asynchronous RSA encryption
We use an asynchronous RSA encryption to exchange keys securely. When logging in or registering for the first time, the code generates a public and a private key locally in the browser for each user.
The public key can be shared publicly and is used to encrypt information. For example, the client’s key can be encrypted with the accountant’s public key and exchanged securely.
The private key is required for decryption, which only grants access to the user.
Cross-device security
To enable you to use SEEWARA® on different devices, we have implemented a way to securely share your own keys with other devices.
Hosted in Europe
Our cloud software is operated by a market-leading web hosting provider in Europe that meets the high data protection criteria of the EU-DSGVO.